FAQ

You can expect a 300-500 charge/discharge cycles , and the battery cells have 3 years life span under good care and routine maintenance. It will discharge on its own during storage, so please apply a full charge before storing to prevent overdischarge after a long period of storage. Several factors can influence the batteries’ durability. The battery voltage and capacity can be affected at low temperature and even ice point.

Please recharge before the first use.

Normally it will take same time (approximately as guidelines) by using both ways.

Yes. MOON lights can be charged by the cell phone charger with the same USB interface.

Please check with the dealer shop(where you bought) for a quick purchase first. If there is no stock, you may find your local distributor via www.moonsport.com/distributor for assistance.

The lithium polymer batteries are not user-replaceable.

All MOON lights are water-resistant (rain only), please make sure the USB cover is put back when not charging. When cleaning, please do not submerge them in water.

Please check if the battery still have power, whether the power button is pressed hard. For lithium-ion batteries, you may also check if the batteries has been correctly installed.

Currently, each XP-2500 can only be controlled by a single switch.

Yes. The electronic devices can be recharged as long as the USB port connected properly.

It depends on the condition and capacity of your mobile phone battery. For rough measurement, each of the mentioned mobile phone can be supposedly recharged twice by the XP-BS-S2.

The Beam Comparison Function can be found at the bottom of each product page. After clicked, you can compare most of our lights.

The series above are compatible with our Moon’s 18650 battery only because the positive & negative electric rode of Moon’s 18650 are on the same side. If other type of 18650 inserted, your light may not be on.

M-01 / M-02 are also compatible with Wahoo Computer.